Simon Talukdar

How AI Can Help Guyana’s Growing Business Sector

Quick answer: Guyana’s business environment is changing quickly, but growth creates an operational challenge: more customers, enquiries and transactions do not automatically create more capacity. AI can help companies absorb some of that growth by handling repetitive interactions and organizing information. Distribution and construction supply Contractors and commercial customers repeatedly ask about stock, specifications, alternatives,

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WhatsApp customer service assistant concept for a Guyanese utility and Caribbean businesses

What Guyana Water Inc.’s WhatsApp Assistant Teaches Caribbean Businesses About AI Customer Service

When Guyana Water Inc. (GWI) unveiled its WhatsApp Chatbot at the utility’s Corporate Complex on Vlissengen Road in January 2024, the moment carried a symbolism that went beyond a single state enterprise updating its customer service channel. Here was a public utility — the kind of institution Caribbean consumers associate with long lines, static hold

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Anansi government AI assistant representing conversational customer service in Trinidad and Tobago

Anansi: What Trinidad & Tobago’s Government AI Assistant Means for Caribbean Customer Service

On August 5, 2025, at the Ministry of Public Administration and Artificial Intelligence in Port of Spain, Trinidad and Tobago introduced Anansi — a national, government-wide artificial intelligence assistant designed to answer citizens’ questions about public services in plain, conversational language. Named for the trickster-spider of West African and Caribbean folklore, celebrated as the keeper

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