Simon Talukdar

WhatsApp customer service assistant concept for a Guyanese utility and Caribbean businesses

What Guyana Water Inc.’s WhatsApp Assistant Teaches Caribbean Businesses About AI Customer Service

When Guyana Water Inc. (GWI) unveiled its WhatsApp Chatbot at the utility’s Corporate Complex on Vlissengen Road in January 2024, the moment carried a symbolism that went beyond a single state enterprise updating its customer service channel. Here was a public utility — the kind of institution Caribbean consumers associate with long lines, static hold […]

What Guyana Water Inc.’s WhatsApp Assistant Teaches Caribbean Businesses About AI Customer Service Read More »

Anansi government AI assistant representing conversational customer service in Trinidad and Tobago

Anansi: What Trinidad & Tobago’s Government AI Assistant Means for Caribbean Customer Service

On August 5, 2025, at the Ministry of Public Administration and Artificial Intelligence in Port of Spain, Trinidad and Tobago introduced Anansi — a national, government-wide artificial intelligence assistant designed to answer citizens’ questions about public services in plain, conversational language. Named for the trickster-spider of West African and Caribbean folklore, celebrated as the keeper

Anansi: What Trinidad & Tobago’s Government AI Assistant Means for Caribbean Customer Service Read More »

AI receptionist answering business calls 24/7 on Guyana Time

AI Receptionist for Guyana Businesses: Answering Calls on Guyana Time

AI Receptionist for Guyana Businesses: Answering Calls on Guyana Time Quick Answer: An AI Receptionist answers a Guyanese business’s phone line 24/7 on Guyana Time, handling common questions, taking messages, and booking appointments automatically — so calls that would otherwise go unanswered after hours, during peak periods, or while staff are with customers no longer

AI Receptionist for Guyana Businesses: Answering Calls on Guyana Time Read More »

WhatsApp AI chatbot answering a distributor's order inquiries in Guyana

How Guyanese Distributors Are Using WhatsApp AI to Handle the Construction Boom

How Guyanese Distributors Are Using WhatsApp AI to Handle the Construction Boom Quick Answer: Guyana’s construction boom has pushed order volume past what most distributors’ teams can manually handle on WhatsApp. Distributors across Georgetown, Linden, and New Amsterdam are using AI chat automation to answer pricing and stock questions instantly, log every order inquiry, and

How Guyanese Distributors Are Using WhatsApp AI to Handle the Construction Boom Read More »

voice-ai-agents-caribbean-hotels

5 Ways Caribbean Hotels & Tour Operators Are Using Voice AI Agents Right Now

5 Ways Caribbean Hotels & Tour Operators Are Using Voice AI Agents Right Now Reading time: 7 minutes | Category: AI in Hospitality | Published: June 2026 The Caribbean Hotel and Tourism Association has already published its AI Guidebook 2.0. The question is: which Caribbean businesses are actually putting voice AI to work — and

5 Ways Caribbean Hotels & Tour Operators Are Using Voice AI Agents Right Now Read More »

Scroll to Top