What Guyana Water Inc.’s WhatsApp Assistant Teaches Caribbean Businesses About AI Customer Service
When Guyana Water Inc. (GWI) unveiled its WhatsApp Chatbot at the utility’s Corporate Complex on Vlissengen Road in January 2024, the moment carried a symbolism that went beyond a single state enterprise updating its customer service channel. Here was a public utility — the kind of institution Caribbean consumers associate with long lines, static hold […]






