TERMS & CONDITIONS

Version 1.0 – Effective 1st February 2026

These Terms & Conditions (“Terms”) govern access to and use of services provided by Cerebra Automation Technologies Ltd. (“Cerebra”, “we”, “us”, or “our”).

By accessing, subscribing to, or using our Services, you (“Client”, “you”) agree to be bound by these Terms.

1. SERVICES

Cerebra provides AI-powered automation services, which may include:

  • WhatsApp AI chatbot deployment
  • Web-based chatbot integration
  • AI voice agent deployment
  • CRM integration and workflow automation
  • Appointment booking and ticket logging
  • Hosting, monitoring, and maintenance

Services are delivered as selected during onboarding or as otherwise agreed in writing.

Cerebra reserves the right to enhance, modify, or improve its platform provided such changes do not materially reduce core functionality.

2. SUBSCRIPTION TERM (MONTH-TO-MONTH)

Services are provided on a month-to-month subscription basis unless otherwise agreed in writing.

Subscriptions automatically renew each month on the same billing date.

You may cancel your subscription at any time by providing written notice at least seven (7) days prior to your next billing date. Cancellation becomes effective at the end of the current billing cycle.

No partial refunds or credits shall be issued for unused portions of a billing period.

3. FEES & PAYMENT

All fees are due as stated at the time of subscription or as invoiced.

  • Setup or onboarding fees are non-refundable once implementation has commenced.
  • Subscription fees are billed monthly in advance.
  • Late payments exceeding fifteen (15) days may result in suspension of Services.

Cerebra reserves the right to adjust pricing upon thirty (30) days written notice. Continued use of Services after such notice constitutes acceptance of revised pricing.

4. CLIENT RESPONSIBILITIES

You agree to:

  • Provide accurate and complete business information
  • Provide timely training materials (FAQs, policies, pricing, etc.)
  • Maintain active third-party accounts required for integrations (e.g., messaging platforms, CRM, SIP providers)
  • Obtain all required customer consents for automated messaging and AI communications
  • Comply with all applicable telecommunications, privacy, and data protection laws

Cerebra shall not be responsible for delays caused by your failure to provide necessary information or access.

5. ACCEPTABLE USE

You may not use the Services for:

  • Spam or unsolicited bulk messaging
  • Fraudulent or deceptive practices
  • Political campaigning or misinformation
  • Illegal goods or services
  • Harassment, hate speech, or abusive conduct
  • Violation of messaging platform policies or applicable laws

Cerebra reserves the right to suspend or terminate Services for violations of this section.

6. INTELLECTUAL PROPERTY

Cerebra retains full ownership of its:

  • AI models
  • Software frameworks
  • Automation architecture
  • System workflows
  • Platform infrastructure

You retain ownership of your business data, branding, and proprietary content.

Custom configurations are licensed for use during your active subscription and do not constitute transfer of ownership.

7. DATA PROTECTION & PRIVACY

Cerebra processes data in accordance with its Privacy Policy.

You acknowledge that Services may involve third-party providers including, but not limited to:

  • Hosting providers
  • Messaging platforms
  • Payment processors
  • Voice/SIP providers

You are responsible for obtaining required customer consents for automated and AI-based communications.

8. SERVICE AVAILABILITY

Cerebra will use commercially reasonable efforts to maintain system availability.

However, Services may be temporarily unavailable due to:

  • Scheduled maintenance
  • Third-party outages
  • Telecommunications failures
  • Platform provider downtime
  • Events beyond our reasonable control

Uninterrupted service is not guaranteed.

9. THIRD-PARTY INTEGRATIONS & API SERVICES

Certain Services may integrate with third-party platforms and infrastructure providers, including but not limited to Google Calendar, Google Cloud, messaging platforms, payment processors, CRM systems, and voice/SIP providers.

You acknowledge and agree that:

  • The availability and functionality of such integrations depend on third-party APIs, platform permissions, and service availability.
  • Changes made by third-party providers (including API updates, policy changes, access restrictions, or service outages) may affect performance or functionality.
  • Cerebra does not control and is not responsible for the operation, uptime, security, or policy decisions of third-party providers.

Cerebra shall not be liable for service interruptions, booking errors, synchronization delays, or integration failures caused by third-party platforms or infrastructure providers.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Cerebra’s total liability arising out of or related to these Terms shall not exceed the total subscription fees paid by you in the three (3) months preceding the event giving rise to the claim.

Cerebra shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, business interruption, or loss of data.

11. INDEMNIFICATION

You agree to indemnify and hold harmless Cerebra from any claims, damages, or liabilities arising from:

  • Your use of the Services
  • Client-provided content
  • Regulatory or legal violations related to your business
  • Misuse of automated communications

12. SUSPENSION & TERMINATION

Cerebra may suspend or terminate access to Services if:

  • You materially breach these Terms
  • You fail to make timely payment
  • You violate applicable laws or platform policies

Termination does not relieve you of outstanding payment obligations.

13. FORCE MAJEURE

Neither party shall be liable for failure to perform due to causes beyond reasonable control, including natural disasters, cyberattacks, telecommunications outages, government actions, or infrastructure failures.

14. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Trinidad and Tobago.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Trinidad and Tobago.

15. CHANGES TO TERMS

Cerebra may update these Terms from time to time. Updated versions will be posted on the website with a revised effective date.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

16. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Cerebra regarding use of the Services and supersede prior discussions or representations.

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