Privacy Policy

Last updated: 28 January 2026 Cerebra Automation Technologies Ltd. (“Cerebra”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website, platforms, and AI-powered services.

1. Who We Are

Legal name: Cerebra Automation Technologies Ltd. Country of incorporation: Trinidad and Tobago Registered address: LP 91 Diego Martin Main Road, Diego Martin

Website: https://www.cerebracaribbean.com Privacy contact email: simon@cerebracaribbean.com 

Our services are primarily provided to businesses and are intended for users aged 18 years and older.

2. Scope of This Policy

This Privacy Policy applies to:

  • Our website and informational pages
  • AI-powered chatbots and voice agents
  • Communications via WhatsApp, Facebook Messenger, Instagram, website chat, and phone calls (SIP/VoIP)
  • Analytics, marketing, and customer interaction tools integrated into our platform

3. Information We Collect

3.1 Personal Information

We may collect the following personal data when you interact with us or our AI systems:

  • Full name
  • Email address
  • Phone number
  • Company or business name
  • Billing and transaction information (processed securely via WiPay)

3.2 Technical & Usage Information

We automatically collect certain technical data, including:

  • IP address
  • Browser type and device information
  • Cookies and similar tracking technologies
  • Chat and voice conversation logs and transcripts

Note: We do not record phone calls. Voice interactions are transcribed but not stored as audio recordings.

4. AI, Chatbots & Voice Agents

Our platform uses AI chatbots and AI voice agents to provide automated customer interactions.

  • Conversations may be stored for service delivery, reporting, and quality assurance
  • Data may be analyzed to improve system performance and accuracy
  • Conversation summaries and reports may be shared with our business clients who deploy the AI services

We do not use personal data to create individual user profiles for advertising purposes.

5. Communication Channels

  • We collect and process data through the following channels:
  • WhatsApp
  • Facebook Messenger
  • Instagram
  • Website chat
  • Phone calls via SIP/VoIP

All messaging data is handled in accordance with this Privacy Policy and relevant platform policies.

6. Cookies & Tracking Technologies

  • We use cookies and similar technologies for:
  • Essential website functionality
  • Analytics and performance monitoring
  • Marketing and retargeting

By using our website, you consent to the use of cookies unless you disable them through your browser settings.

7. How We Use Your Information

We use collected information to:

  • Provide and operate our services
  • Deliver AI chatbot and voice agent functionality
  • Respond to inquiries and requests
  • Process payments via WiPay
  • Generate analytics, reports, and service insights
  • Improve system performance and user experience
  • Comply with legal and regulatory obligations

8. Third-Party Services

We use trusted third-party service providers to operate our platform:

  • Payment processing: WiPay
  • Cloud hosting: Amazon Web Services (AWS)
  • CRM: Zoho
  • AI platforms: OpenAI
  • Analytics: Google Analytics

These providers process data only as necessary to deliver their services and are contractually required to safeguard your information.

8.1 Google Calendar & Google Workspace Data

Our platform may integrate with Google Calendar through secure Google APIs in order to enable appointment booking and scheduling functionality.

When a user authorizes Google Calendar access, we may:

  • View calendar availability (free/busy information)
  • Create calendar events
  • Modify or delete events created through our system
  • Access event details necessary to manage scheduled appointments (such as title, time, and participant information)

We do not access emails, Google Drive files, contacts, or any other Google account data unless explicitly authorized and required for the requested service.

Google user data is used solely for the purpose of providing scheduling and calendar management functionality within our platform. We do not sell, rent, or transfer Google user data to third parties.

We do not use Google Calendar data for advertising, profiling, or independent marketing purposes.

Access to Google data is limited to what is necessary to deliver the requested service and is processed in accordance with Google API Services User Data Policy, including the Limited Use requirements.

Users may revoke access to their Google account at any time through their Google security settings.

9. Data Sharing

  • We do not sell personal data
  • We do not share personal data with third parties for independent marketing or advertising purposes
  • Data is shared internally and with our clients only to deliver contracted services, reports, and summaries

10. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Meet contractual, legal, and regulatory requirements

When data is no longer required, it is securely deleted or anonymized.

11. Your Rights

  • You have the right to:
  • Request access to your personal data
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications

Requests can be made by emailing simon@cerebracaribbean.com

12. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure, including secure cloud infrastructure and access controls.

13. International Data Transfers

Your information may be processed or stored outside Trinidad and Tobago where our service providers operate. In such cases, we ensure appropriate safeguards are in place to protect your data.

14. Children’s Privacy

Our services are not intended for children under 18, and we do not knowingly collect personal data from minors.

15. Legal & Regulatory Compliance

We comply with applicable data protection laws, including:

General Data Protection Regulation (GDPR)

Caribbean data protection and privacy laws

16. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at: 

simon@cerebracaribbean.com 

LP 91 Diego Martin Main Road, Diego Martin, Trinidad and Tobago

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